Stress and your career in the NHS and how MBTI can help.

20121118-010634.jpgIn this week’s blog, we meet Sasha Wallace, founder of The Quality of Life Coaching Practice, who brings a holistic approach to her coaching method; helping clients to recognise and prioritise their mental and physical health, demonstrating how this plays to their professional strengths, and ensuring that a client has moved past a stressful state to where coaching can be most effective. Achieving work/life balance is the message at the core of Sasha’s coaching practice, and results in enabling clients to have the best of both worlds, not just walking a fine line between the two.

What would you do with a few more hours in your day?

Far too frequently we are seduced, or coerced, into spending more time, energy and focus on our work and our careers than on our home lives, our personal interests, or our health and well-being. It follows then that finding the resources within to breathe life into our dreams, goals and aspirations can often become an after-thought, or a never-event. This imbalance is incredibly damaging to our mind-body-spirit patterns, with harmful effects on our relationships, our professional capacity and our sense of self. By uniting these essential aspects we learn the secret to success: That greatness is built on harmony and balance in our life, our communication, and our work.

This is the founding belief that led Sasha Wallace to build The Quality of Life Coaching Practice, and was the central theme of her first book, Big When Little When – The Guide to Restoring Work/Life Balance for Health and Front-line Care Professionals – a short and effective introduction to personal coaching tucked into a handy work-book, with readers reaping the benefits from all of this and more:

Be organised, prepared, informed and in control
Boost your confidence and motivation
Have peace of mind that your own needs are met
Guard against tasks piling up and zapping your energy
Pay due care and attention to your health and well-being
Improve the communication you have with yourself and others
Discover increased self-awareness and personal strength
Enjoy more Quality time!
Sasha’s explains that it was her personal experience of working in challenging corporate environments, unhappy teams, and a stressful redundancy process in the NHS that led her to take a new path into performance and executive coaching in 2011, to understand what gets in the way of people achieving their best; in business, and with each other, and why stress has become such a prolific word in our vocabulary. Sasha was inspired to write the book through working with the amazing teams who support patients and the public in their work, in the belief that by offering a grCertified Logo Final_webeater quality of life for those in healthcare, trauma, and front-line care roles, they will be less stressed, more positive, and able to achieve higher performance, with these benefits being naturally passed on to their colleagues and patients.

While coaching NHS staff around their careers, Sasha hears time and time again the mantra, “I don’t like my job” and “I’m unhappy at work” with the client making the assumption that it must be time to move on….on to the next job, or to start in a new industry entirely, but sometime the issue isn’t the job they are doing but dissatisfaction with the environment they are working in that matters. Through helping her clients explore the environmental factors of their work, Sasha has identified several key issues that come into play such as stress, conflict, time-management, and clarity over responsibilities, and shares some suggestions to work through these here:

Issue 1) Stress

Stress can be the result of many factors and is often blamed on increasing workload and organisational pressure, but we can all help to alleviate the tension immediately by ensuring that a few simple things are in place, and to combat stress before it takes hold.

Are you taking a proper lunch break at work, eating a healthy meal and spending time away from your desk?

Are you getting enough sleep at night and taking regular exercise?

Are you leaving your workplace on time and doing things you enjoy with your spare time?

Take a minute to consider these questions carefully. Starting with your own health and wellbeing puts your needs back at the top of the agenda. Getting these things right will almost certainly give you back the breathing space and the energy you need to tackle whatever the working day throws at you.

Issue 2) Unclear work objectives. Often employees are overwhelmed by their responsibilities or they spend too much time working on the wrong things because they aren’t clear on their role.

Suggestion: Ask your manager for a meeting to go through your job description and get some clarity on the priorities they expect you to fulfil, and agree some clear objectives for what you need to achieve in the year ahead. This will allow you to focus more clearly on the tasks you need to do, and feel more confident about saying ‘No’ to unexpected and last-minute requests.

Issue 3) Time management

The issue of time management is one that affects us all, the emails that never stop, and the meetings that never end, and we often feel we need to work longer hours just to fit it all in. This is an illusion. There are some very simple strategies we can use to manage our time more effectively.

Suggestion: Consider emails for instance. If you are plagued by endless emails and an over-flowing inbox it can be hard to tear yourself away or ever feel like you are making a dent. Try applying the method of the 4 D’s to your emails. Delete, Deal, Defer, Delegate. Firstly, set aside 15 minutes to go through your inbox each morning with only these 4 D’s in mind.

DELETE all spam, junk, promotional material and unsolicited mail.

DEAL with any email that you can reasonably respond to in one to three sentences, and that will take you less than a minute to send.

DEFER any email that requires a response longer than three sentences, or you need to think carefully about, and mark these for attention later.

DELEGATE as many emails that you can, where information or input from others is required, and nurture the skills of your team by asking for their help and entrusting important tasks to them.

Finally set some time aside later in the day, e.g. 60-90 minutes, when you can calmly respond to any emails you have marked in the ‘Defer’ list.

Issue 4) Conflict

Experiencing conflict with team members and managers can be a tough existence and can make even a dream job feel like a nightmare. It can be as simple as the odd disagreement with a co-worker, and can be as complicated and upsetting as bullying.

Suggestion: Don’t despair. Don’t feel like you must leave your job or walk away because there is conflict at work. You have as much right to be there as anyone else and walking away could have a major impact on your self-esteem further down the road. We cannot change how other people behave, we can only change ourselves, so take a moment to consider…

Is there is a different way to respond to the other person’s behaviour?

Are you able to see the situation from the other person’s point of view?

What are your mutual objectives and can finding some common ground help to ease communication?

If you feel the situation is beyond these suggestions or you feel you may be being bullied, then talk to someone, be it your manager, or a colleague, or your HR advisor and allow them to support you. Bullying thrives on silence and control and the only way to tackle bullying is to bring it out into the open.


Once you have examined all the factors of your work environment and still feel there is dissatisfaction then it may be that you’re in the wrong job for you, or working towards something that is not bringing out the best in you, and then the way is clear to explore a new direction and possibly an exciting new career.

Using the world leading psychometric assessment, the ‘Myers-Briggs Type Indicator’ (MBTI) tool, Sasha helps clients to uncover all the aspects and factors that are at play in their current situation and supports them towards greater clarity of where they want to be. Understanding workplace preferences, managing stress, reducing conflict, searching for suitable careers and improving team effectiveness are just a few of the many MBTI type-related applications that can be explored. Sasha’s clients gain a deep understanding of their psychological type and behavioural preferences, and learn to apply this information to work in their favour, helping them to re-pave their career or business pathway towards success.

With offices in London, England, and on the Red Sea in Egypt, Sasha Wallace operates a roving coaching practice, connecting with clients through the web, Skype and telephone. Face to face sessions are held in London, in the esteemed Members’ Lounge of The Royal Festival Hall, Southbank, enjoying panoramic views of the River Thames and the Houses of Parliament.

To find out more about career coaching, life coaching and MBTI coaching, please contact

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